RATED 4.8 / 5


Most frequently asked questions

Shopping Basics

What Shipping Methods Are Available?

We offer a range of shipping methods to ensure that your order is delivered to you in a timely and convenient manner. The available shipping methods may vary depending on your location and the nature of the products you are purchasing. Here are some of the common shipping methods we offer: Standard Shipping: This is our default shipping method, typically offered for domestic and international orders. It provides reliable delivery within a specified timeframe, usually within a few business days for domestic shipments and a longer duration for international shipments. Expedited Shipping: For those who need their orders quickly, we offer expedited shipping options. This method prioritizes your order and ensures faster delivery within a shorter timeframe. Additional charges may apply for expedited shipping. Same-Day or Next-Day Delivery: In select areas or for certain products, we may offer same-day or next-day delivery services. This allows you to receive your order on the same day or the following day after placing it. This option is ideal for urgent or time-sensitive purchases, but availability may vary. Store Pickup: If you prefer to collect your order in person, we offer a convenient store pickup option. You can place your order online and select a nearby store location where you can pick up your items at your convenience. We'll notify you when your order is ready for pickup. International Shipping: We ship internationally to many destinations around the world. International shipping options will be provided during the checkout process, and delivery times may vary depending on the destination and customs clearance procedures. Please note that the availability of specific shipping methods, as well as associated costs and delivery times, may depend on various factors such as the weight, size, and destination of your order. During the checkout process, you will be presented with the available shipping methods for your specific order and location, along with any associated costs.

What are your shipping and return policies?

Shipping Policy We aim to process and ship orders within 1-3 business days. We offer various shipping methods with estimated delivery times. Shipping costs are calculated based on destination, weight, and shipping method. You will receive a tracking number to monitor your shipment. Return Policy : Eligible for returns or exchanges if the item is defective, damaged, or not as described. Contact customer support within [number of days] days of receiving the order. Return the item in its original condition and packaging. Return shipping costs are generally the responsibility of the customer. Refunds issued to the original payment method once the returned item is received and inspected.

Do You Ship Internationally?

We're thrilled to offer worldwide shipping so that customers from all corners of the globe can enjoy our products. Here's a quick summary of our international shipping policy: We're excited to bring our products to your doorstep, no matter where in the world you are. If you have any questions or need assistance with your international order, feel free to contact our dedicated customer support team. Happy shopping worldwide!


What Payment Methods Are Accepted?

We are pleased to offer PayPal and Stripe as secure and trusted payment processors for your convenience. Here's a summary of our policy regarding PayPal and Stripe: Payment Options: During the checkout process, you can choose to pay using PayPal or Stripe, depending on your preference and availability. Secure Transactions: PayPal and Stripe are both renowned payment processors that prioritize the security of your financial information. When you make a payment through these platforms, your sensitive data is encrypted and protected. Buyer Protection: As a customer, you may benefit from additional buyer protection offered by PayPal or Stripe. These platforms have their own policies and terms regarding refunds, disputes, and chargebacks. We encourage you to familiarize yourself with their respective policies for a comprehensive understanding of your rights and options. Privacy and Data Handling: When using PayPal or Stripe, we do not have access to your sensitive payment information such as credit card numbers or bank account details. Your financial data is securely processed by the respective payment processor, adhering to their privacy policies and security standards.

Do you accept international credit cards?

We're thrilled to offer you the convenience of making payments with international cards. To ensure a smooth and secure payment experience, we provide the option to choose between PayPal and Stripe as payment processors.

Do you charge sales tax on any item?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, we offer a 30-day return policy. Here are the key details: Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. It should also be accompanied by the proof of purchase, such as the order confirmation or receipt. Timeframe: You have 30 days from the date of purchase to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Return Process: To initiate a return, please contact our customer support team with your order details. We will guide you through the return process and provide you with any necessary instructions. Return Shipping: The cost of return shipping is typically the responsibility of the customer unless the return is due to an error on our part, such as receiving a defective or incorrect item. We recommend using a trackable shipping service and obtaining proof of postage for your return. Refund or Exchange: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to the original method of payment. Alternatively, if you prefer an exchange for another item, we will arrange for the replacement to be sent to you. Non-Returnable Items: Some items may not be eligible for return due to hygiene reasons, customizations, or other specific circumstances. Please check the product description or contact our customer support team for information on whether an item is eligible for return. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a refund, depending on the situation.

Shipping & Returns

I want to return my purchase! What do I do?

Check the Return Policy: Visit the Shopify store's website and navigate to their "Return Policy" page. Look for information on how to initiate a return, the timeframe within which returns are accepted, and any specific conditions or requirements for returning items. Contact Customer Support: If the return policy doesn't provide explicit instructions, look for a "Contact Us" or "Customer Support" section on the website. Reach out to the store's customer support via email, phone, or any other provided communication method. Clearly explain that you want to initiate a return and provide relevant details, such as your order number and the item you wish to return.

How long does it take for me to get a refund?

Once we receive and inspect your returned item, we will process your refund as quickly as possible. Here's an approximate timeframe for refund processing: Inspection and Approval: After receiving your returned item, we will inspect it to ensure it meets our return policy requirements. This process typically takes 1-3 business days. Refund Initiation: Once the inspection is complete and your return is approved, we will initiate the refund. The time it takes for the refund to appear in your account may vary depending on the payment method and your financial institution. Credit Card: Refunds to a credit card usually take 5-7 business days to reflect in your account, although it may vary based on your card issuer's policies. PayPal: Refunds to your PayPal account are typically processed within 1-2 business days and should appear in your PayPal balance shortly after. Bank Transfer: If you paid via bank transfer, the refund timeline will depend on the processing time of your bank. It may take 3-5 business days for the refund to be credited to your account. Please note that while we strive to process refunds promptly, the exact timing of when the refund will be available in your account is subject to factors beyond our control, such as the policies of payment processors or financial institutions. If you have any concerns or if it has been longer than the estimated timeframe for your refund, we recommend reaching out to our customer support team. We will be happy to assist you and provide any necessary updates regarding your refund status. We appreciate your patience throughout the refund process, and we're committed

How Can I Cancel Or Change My Order?

We understand that you may need to cancel or make changes to your order before it is shipped. To request an order cancellation or make changes, please follow these steps: Contact Customer Support: Get in touch with our customer support team as soon as possible. You can reach us via phone, email, or live chat. Provide your order details, including the order number, to help us locate your purchase quickly. Cancellation or Modification Request: Let us know whether you would like to cancel your entire order or make specific changes, such as modifying the shipping address, adding or removing items, or updating product variants. Timely Notification: It's important to contact us promptly as we strive to process orders quickly. Once an order is shipped, we may not be able to cancel or modify it. Confirmation: Our customer support team will assist you with the cancellation or changes and provide you with a confirmation of the updated order status. If the order has already been processed for shipping, we may provide you with instructions for initiating a return or exchange, depending on your preferences.

How can I get assistance if I need it?

We're here to help! If you need any assistance or have questions, we offer multiple ways to get in touch with our customer support team. Here's how you can reach us: Live Chat: We provide a convenient live chat feature on our website, accessible during our business hours. Simply click on the Chat with us icon, and one of our representatives will be available to assist you in real-time. Whether you have product inquiries, need help with an order, or require any other assistance, our team is here to provide prompt support. Contact Us Form: You can also reach out to us through our "Contact Us" form on our website. Fill out the required fields, including your name, email address, and a detailed message explaining your query or concern. Our customer support team will respond to your inquiry within 24 hours, providing the assistance you need. Email Support: Alternatively, you can directly email our customer support team with your questions or requests. Our email address is contact@1stfabric.com Please provide as much detail as possible to help us understand your issue or inquiry, and we will respond within 24 hours.


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